Delivery Information

After an order is placed, how many days will it take to get it ready to ship? It’s worth communicating if you’re excluding weekends and/or holidays, and if you have certain cutoff times for processing orders (e.g. orders received after 5 pm will be processed the next business day). If changes occur within your supply chain, due to peak periods or as a result of COVID-19, you should update your processing times to reflect it.

• Domestic and international shipping options.
  What are the qualifying regions for your domestic shipping options? International shipping can be broken down into its own section where you list the countries you ship to and estimated delivery timelines. If you offer several shipping options, you can list them in a table so the information is easy to scan.
• Shipping costs.
  Break down your shipping costs for the customer. If you have a free shipping threshold, you can communicate in various places as an incentive for customers. Any potential surprise fees should surface too, such as duties and taxes the customer may incur.
• Local delivery and buy online, pickup in-store.If you offer local shipping options, such as local delivery or buying online, or picking up in-store, you can explain the steps customers will need to follow after ordering and clearly communicate your local delivery coverage.
• Potential service interruptions.
  Orders may take longer to arrive due to variables outside of your control. Your shipping policy page is where you can communicate approximately how much longer and explain to customers why.

It is not uncommon to update your shipping policy every few months, especially whenever you add new shipping options or carriers, expand your fulfillment network, or anticipate delays.