FAQS

White Emerald Store is unique in that we provide a range of diamond jewellery designs as well as a unique and hassle-free experience with online shopping that you will undoubtedly enjoy.

We are located in Ahmedabad, Gujarat, India.

All our jewellery is manufactured in Ahmedabad, Gujarat, India

It is possible that we might have to stop manufacturing certain pieces or move them to another page. We will, however, do our best to make it available to you.

White Emerald Store offers free worldwide shipping on all items.

White Emerald Store provide free shipping on all items across the globe.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Our delivery days depend from 10 business days to 29 business days.
* Business days do not include Sunday and festival holidays.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like SEQUEL for orders within India and BLUEDART outside India. Please do not accept any package that has been tampered with.

Yes, White Emerald Store deliver internationally as well.

No, once the order is placed you cannot make any changes in it.

No, once the order is placed you cannot cancel it or reschedule it.

We don’t provide any buy back or returns currently.

No, currently we just accept online mode of payment.

Yes, you can customise a design. You can contact us on whatsapp and send us your design or preference.

Yes, each diamond that is used in jewellery is certified by IGI

Yes, all our 14K and 18K jewellery are BIS hallmarked

No, the prices are inclusive of taxes.